GENERAL INFORMATION
Who are we?
Who are we?
Botlamp is a brand that provides elegant and practical cordless lamps, blending innovative design with customizable lighting.
Where are your products made?
Where are your products made?
Our products are designed in the United States and manufactured in certified partner factories abroad, ensuring optimal quality and competitive prices.
Can I see the lamp in a physical store?
Can I see the lamp in a physical store?
No, not at the moment. Unfortunately, it’s not possible yet. But you are ALWAYS protected by our 14-day satisfaction guarantee.
This means you can purchase the lamp risk-free, and if you’re not convinced, you can return it for a full refund. However, we’re confident that you’ll love our lamps :)
Where can I find the product details?
Where can I find the product details?
All product details (contents, specifications, dimensions) are available on the corresponding product pages.
ORDERS & SHIPPING
How can I track my order?
How can I track my order?
You can track your order in the “Track My Order” tab by entering your order number (e.g., #12345).
What are the delivery times?
What are the delivery times?
Standard shipping: 6 to 9 business days, depending on your location.
Delays: if your order takes longer than 14 days, please contact us at: contact@botlamp.com
How are orders shipped?
How are orders shipped?
We use your local postal service for deliveries. Shipping is free on all orders.
Where is my order shipped from?
Where is my order shipped from?
Orders are shipped from Asia to ensure fast worldwide delivery.
What should I do if my order is lost or damaged?
What should I do if my order is lost or damaged?
Take a photo or video of the issue and send it to contact@botlamp.com.
Possible solutions include:
- Free reshipment of the product.
- Partial or full refund if the product cannot be recovered.
RETURNS & WARRANTY
What is your return policy?
What is your return policy?
Timeframe: 14 days after delivery.
Conditions: Returns are only accepted for damaged or defective products. Returns due to a change of mind are not accepted.
Process: Contact us at contact@botlamp.com with a photo or video of the issue to initiate the return.
Is there a warranty?
Is there a warranty?
Yes, all our bulbs come with a one-year warranty against manufacturing defects.
COMMON ISSUES & SOLUTIONS
My lamp isn’t charging. What’s the solution?
My lamp isn’t charging. What’s the solution?
- Make sure you’re using a USB-C cable and a 5V/2A power adapter.
- If the issue persists, please contact us with a photo or video of the problem to request a replacement.
My product arrived damaged. What should I do?
My product arrived damaged. What should I do?
Take a clear photo or video of the damaged item and send it to contact@botlamp.com.
I have a technical issue with my lamp.
I have a technical issue with my lamp.
Check the user manual included in the package.
For unresolved issues, send us a photo or video of the problem at contact@botlamp.com.
CUSTOMER SERVICE
How can I contact customer service?
How can I contact customer service?
Email:contact@botlamp.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM (local time).
How long will it take to receive a response?
How long will it take to receive a response?
We strive to respond within 24 hours, but during high-demand periods, this may take up to 48 hours.